1. Who we are

This Privacy Policy applies to the Miwouf website and online store (hereinafter "Miwouf", "we").
Contact for questions regarding personal data: info@miwouf.de

2. Personal data we collect

Depending on your interaction with us, we may collect:

• Full name;
• Billing and shipping address;
• Email address and phone number;
• Payment and billing information (processed by payment providers);
• Order history and preferences;
• Data voluntarily provided in forms (contact, support, reviews);
• Technical and browsing data (cookies, IP address, device, pages visited).

3. Purposes of treatment

We process your data for:

• Process orders, invoicing, payments, and deliveries;
• Communicate information related to your order and support assistance requests;
• Manage your customer account (where applicable) and its updates;
• Sending commercial communications and newsletters only with explicit consent;
• To improve the website experience through analytics and statistics;
• To fulfill legal and fiscal obligations stipulated in Portuguese and European legislation.

4. Legal basis

The processing activities are based on the following legal bases, as applicable:

• Execution of a contract (e.g., processing your order);
• Data subject's consent (e.g., newsletter subscriptions, non-essential cookies);
• Legal obligations (billing, accounting records, tax reports);
• Legitimate interests, where appropriate (e.g., fraud prevention, website security).

5. Transfer to third parties and subcontractors

To provide the service, we may share data with partners and suppliers, such as:

• Payment processors (e.g., Stripe, PayPal, etc.);
• Transportation and logistics services;
• Hosting and technical support service providers;
• Competent authorities, when required by law.

We guarantee that our processors handle data in accordance with the GDPR and contracts that impose security and confidentiality measures.

6. Cookies and similar technologies

We use cookies to ensure the website functions correctly, improve performance and, with your consent, to carry out analytics and personalized advertising.
To view and manage your cookie preferences, please see our Cookie Policy or the cookie banner on the website.

7. Data subject rights

You have the following rights:

• Access your data and obtain a copy;
• Request the correction of incorrect data;
• Request the deletion of data, when applicable;
• To request the limitation of treatment or to oppose it;
• Request data portability (when the processing was based on a contract or consent);
• Withdraw consent at any time (without affecting the legality of prior processing).

To exercise these rights, please contact us in writing at: [EMAIL] or by mail at the address indicated above.

8. Storage period

We will retain your data only for the period necessary for the purposes described or for the applicable legal periods (e.g., tax and accounting obligations).

9. Security

We have adopted appropriate technical and organizational measures to protect your data against loss, misuse, or unauthorized access. Unfortunately, no system is 100% secure — in the event of an incident with a material impact on personal data, we will notify the relevant authorities and, when required, the affected data subjects.

10. Changes to this policy

We may update this Privacy Policy. We will post the updated version on this page and change the "Last updated" date at the top. In the case of significant changes, we will notify users by email or a clear notice on the website.

11. Control authority

If you believe your rights have not been respected, you can file a complaint with the National Data Protection Commission (CNPD):
https://www.cnpd.pt